This suspension is only available for voice devices. 4. It would not allow me to put in my credit card information for three different cards, it told me I needed to call support. It can help you save money and allows you to keep your telephone number. How do I make a Locker Pickup? I sent an e-mail just as you did and still have never received a response. Order status: processing? : r/verizon - Reddit It's one of the quickest ways to get a non-Pro iPhone 14 right now. Thanks, Find out about Curbside, Doorside, Locker and In-Store Pickup options at Verizon stores. Details Get it fast Select shipping options at checkout. Call Verizon. Temporarily suspending your service is sometimes necessary, but its never difficult with Verizon. Open the My Verizon app . Verify the date to start the hold and the billing address you'll be using when you're away. If those rates are normally lower, youll continue to pay that lower price as your rate. They make it easy and stress free. He said, "ok, that should do it" NO, it didn't work. Check out the latest deals from Verizon on smartphones, accessories and more. When I called support I could not get through to a person. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. 0 Likes Reply In January I had the same problem with a different order, and when I called that number they were able to cancel and resend the same order through and that fixed the problem. I did that, now my order i on hold with action required which is Review and accept T&C. Fraud dept phone number is: 888-483-7200, option 3, then option 1. To start a new order, wait until the pending order is finished or you can remove (cancel) the pending order. In case it hasn't, please visit our http://bit.ly/RWWFB to check the status of your order. Once an order is complete, well send a receipt or order confirmation via email or text message. And another thing I noticed is that the agents have an itch for reordering. Choose from our 5G unlimited plans - all on the same easy-to-manage account. Mine initially said ship date Feb 25th for the first couple of days after the order but now I don't see any ship date. For more information, please see our Add, manage, and cancel all your subscriptions in one place. Privacy Policy. I have the same problem and actually, I feel really embarrassed to say that I have spent over 14 HOURS on the phone (on hold or speaking with a Verizon rep). Verizon customer now for 17 years but just about to end! Make or receive calls or text messages on the Verizon mobile network, or Access the Verizon mobile data network. {"output":{"lastNameCheckEnabled":"true","reCaptchaEnabled":"true","signInUrl":"https://secure.verizon.com/vzauth/UI/Login?realm=vzw&goto=https://myvpostpay.verizon.com/ui/hub/ao/myorders","captchaUrl":"/od/cust/orderStatus/validateCaptcha","reCaptchaSiteKey":"6Ld_ooYUAAAAAPYEv1mFjvuJfVFKNBH6bd9WpB6P","tradeInStatusUrl":"https://www.trade-in.vzw.com/status.php5","orderStatusUrl":"/od/cust/orderStatus","reCaptchaJS":"https://www.google.com/recaptcha/api.js?onload=recaptchaOnloadCallback&render=explicit","zipCodeCheckEnabled":"true","rebateStatusUrl":"https://www.yourwirelessrebatecenter.com/promocenter/verizonwireless/"},"errorMap":null,"apiErrorMap":null,"statusMessage":"SUCCESS","statusCode":"00"}. I have zero trust in Verizon at this point. thanks haha made my night a little beetter. $199.99 was $249.99 Pricing reflects 20% savings. Received an email notice to finish my purchase a couple of hours ago. Pick up your online order at a Verizon store FAQs Anyone have an order still not confirmed? : r/verizon - Reddit Correct answers are available for this post. This service may not be available in all areas. And in the process, they mess up the order the second or third time in some cases. The duration of your suspension will not count towards your bundle-term commitment. It still says on hold after doing all that. I didn't get a receipt or order confirmation email or text message. There are many reasons why you may need to suspend your service. Once you are signed in to your My Verizon account, youll be able to make changes to your service. Pay Bill, See Offers with My Verizon Fios Login Use your My Verizon login to review and pay your bill, sign-in to pay your bill automatically, and see the latest upgrade offers and deals. Sometimes customers need to temporarily stop their Verizon wireless service at some point. haha made my night a little beetter. If your device is lost or stolen, you may ask that your mobile number be temporarily suspended from service for up to 30 days to prevent unauthorized usage and charges on your account. During the suspension, you wont be charged for voice, data or feature subscriptions. I ordered a 13 and upgraded my service on Oct 11 (a promotion was in place at this time that I wanted to use). I went to My Verizon and the order isn't even showing as a recent order. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I got an email that my order was put on hold because they needed a 400 security deposit but why didnt that come out of my bank? You can view a copy of your confirmation in your My Verizon account or on theMy Fios app. Note: Only an Account Owner or Account Manager can request that a pending order be removed. Before your 30 days are up, you must reconnect service to the mobile number using the same device or a replacement device. If you or a family member are eligible under either the Servicemembers Civil Relief Act or certain state laws and have received military deployment orders for a period of not less than 90 days to a location that is outside our coverage area, you may ask us to terminate your contract for service and hold your mobile number. New comments cannot be posted and votes cannot be cast. However, whenever I click on the "take action" link, it sends me to a page that says: "TypeError: Cannot read properties of undefined (reading 'protocol')". I have a message on my Verizon account saying I have until October 13 to verify my order. Eventually it would not even let me get through to the payment screen, I was met with "Max Order Read Attempt Reached". They deliver free, usually the next day. Also, check to see if the email is in your SPAM or junk folder. Although I am using a lot of caps here, I never raised my voice or talked harshly to any one because I know that its not "a fault" of theirs, its the system. He kept saying I wouldn't be able to track it until 24 hours. Get up to $500 when you. Call 1-866-338-7390, which is a line for internet orders. Device protection billing and coverage (if applicable) will also be suspended until the mobile number is reconnected. calling 8am sharp haha!. You may however receive a partial bill for the duration of the month that your mobile number was active prior to suspension for military deployment. They saw that I had accepted the terms (which was asked 1000 times).even though apparently they could see that I had. All seemed well as I entered my cc pmt info while on the phone with the rep. Be Aware - "Your Order is on Hold" | Android Central when the site is full of bugs? Please Verizon, how can I get my iPhone. The app keeps telling me to "take action": "To process your order, we need you to take action. I tried to buy the phone the same way yesterday and that order did not go through. Your order confirmation may be different from the order preview if the order was changed prior to finally being submitted and a preview of the latest change was not sent. Fraud dept phone number is: 888-483-7200, option 3, then option 1. It still says on hold after doing all that. Thanks, everyone, for your helpful responses! Correct answers are available for this post. Was wondering if the issue is that I have my credit reporting services locked - but I've been a Verizon customer for decades so doubt that's the reason. Vacation Hold: Pause Your Service | CenturyLink To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days. Iphone order put on hold!? - Verizon Community 1. Is there anyone from Verizon who reads and responds to these messages? Will it take longer to get to me now? I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. The app keeps telling me to "take action": "To process your order, we need you to take action. EDIT #2: Ordered Oct. 9, dealt with fraud alert/credit check Oct. 10, shipped (label created) Oct. 10. Call 1-866-338-7390, which is a line for internet orders. Please let us know if you need additional help. For more information, please see our I gave it from Wednesday night until Monday morning. Tap Bill . I've been a customer for about 10 years and this is the first time I've ever had to question an order before. kindagaybutsowhat 3 yr. ago Or, if you dont need us to hold your mobile number for you, you can disconnect your service immediately without paying an early termination fee. okay i will in the morning has this happened to anyone else also will it take longer to ship out now? New comments cannot be posted and votes cannot be cast. Perhaps your phone is missing and you want to make sure no one else uses your line. Instead, if those charges are normally higher than $10 per month, Verizon will cap your monthly rate at $10. Order on hold, take action : r/verizon - Reddit Thank you! 256 gb iPhone Pro, Sierra Blue. After we are both following eachother, please send me a direct message so I can review this for you. You must reconnect service to the mobile number before the 3 years and 90 days are up. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. Privacy Policy. For example, if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if your mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. Excludes Verizon Prepaid plans. Learn more by checking out our suspension service FAQs. Oct 13, 2010 654 41 28 Jul 6, 2012 #1 I placed my order back on 6/7, everything was showing as going fine with my order but I just received (within the last hour) an email "Your Order is on. Archived post. Received an error message that I needed to speak to someone. Going on vacation and need to suspend your service? - Verizon If the suspended mobile number is under a two-year contract for service, your upgrade eligibility and contract end dates will automatically be extended for the suspension duration. Will it take longer to get to me now? If you have not been able to reach our Internet Orders team, please accept my follow request and send me a follow request. It can help you save money and allows you to keep your telephone number. Shipping options for your online purchases FAQs | Verizon You can't have more than one pending order on your account at a time. You might want to temporarily suspend your mobile number for up to 90 days to prevent unauthorized usage and charges on your account while traveling, during an illness, or for other reasons. Suspend or Reconnect Your Verizon Wireless Service Either way, calling that number was the only way I was able to get hold of someone that could at least try to help me. What is Verizon's return policy? If you have multi-device protection on your account, it will continue to be billed. 1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. For example, if you have a two-year agreement, and you suspend your service for 9 months, the 9 months does not count toward the two-year period. Go to the Pending account changes page in My Verizon to remove or cancel an order. Have a phone you love? So instead of taking up even more space on this board, with what happened Sunday, Monday, Tuesday, and yet again today, let me just say that VERIZON HAS A PROBLEM AND ABSOLUTELY NO ONE SEEMS TO BE ABLE TO CORRECT IT. If you didn't select a date to restore your service it will be automatically restored 9 months from the start of suspension date. Thing is, they said "We may have options for same day shipping" and I said I wasn't interested because I was afraid it'd cost more. Thank you. and our Get up to $500 when you. Can someone please help me figure out why this order is taking so long? A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. Review the order info then tap View details to view delivery info. Just ordered the iPhone 13 pro and charged my up front cost to my amex (which shows as pending). The young man at the store was unable to do anything further so I stayed on the phone with the rep and left. Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espa ol ShopShopShop Close Shop Vacation service allows you to suspend your service for up to 9 months. Have a phone you love? Reddit and its partners use cookies and similar technologies to provide you with a better experience. When I tried contacting a live chat agent, nothing could be done either. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Check Order Status - Verizon Scan this QR code to download the app now. The order confirmation email I received ststed at the bottom if I had any questions regarding my order to contact InternetOrders@Verizonwireless.com, which I've done and almost 24 hrs later I've heard nothing back from anyone either. I have received no tracking information as of yet. The only change you can make on a suspended account is to change the restore service date. So, same situation, I entered the pmt info while she was on the phone, all seemed fine. Placed an online order 5/6 at 11:38am. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. Note:You will continue to be billed monthly for some services, as well as any applicable taxes or surcharges during your suspension. This was back in late February and early March. This process took much longer because they have to "reinstate the promotion" in order for me to receive the discount that I should have gotten in the first place. How do I check the status of an order? On the Orders page, click the dropdown menu to see orders from the last 30, 60, 90, 120 or 180 days. Tap the Account tab (at the bottom). Buy the New Apple Airpods Pro (2nd Generation) | Verizon ScootinFruity 9 yr. ago. If youre not going to use your services for an extended period, it may be worth it to put your service on Vacation Suspend. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. If you dont reconnect your service by the 30th day, the mobile number will automatically disconnect and you will lose the mobile number. Hopefully this issue has been resolved. I'm with you nsaquib96, no trust that they care enough about their customers to get this resolved. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. How do I get my In-Store Pickup? Click Manage. mobile hotspot device, tablet, etc.). They just need to confirm your security deposito. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The funny thing is how does a company like Verizon which provides wireless and internet services not have the proper software to handle all payments and verifications properly. Whether youve lost your phone, are deployed outside our coverage area or simply want to take a break from your Verizon account, suspending your account is quick and easy with the help of the My Verizon app. You can't have more than one pending order on your account at a time. I know upgrading is an exciting time and I want to get your order going so you can focus on enjoying your phone. You must wait until the pending order is completed or you can remove (cancel) it. Eventually, the person helping me decided to schedule a call back to me because she was working with another department to correct the issue. Sign in to manage & troubleshoot your services. I am spending my 3rd hour with them - same message "Max order read attempt reached." Excludes Verizon Prepaid plans. Possible could still deliver tomorrow since it is a preorder and never actually know when the shipment is coming in from overseas. Sign-in to My Verizon Fios today! Scroll to the bottom then tap Documents & receipts . Any normal person would have moved to another provider (AT&T) in my case. Website stated if order placed before 4:00pm it would be shipped same day (2-day) and should be received Thursday. All of them are clueless so far today. I was getting the same processing message for over a week on that one. Subject to eligibility.Details Free 2-Day Shipping Free Express Pickup Select a store Same Day Delivery Overview Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. How long does it take for an order to process? : r/verizon - Reddit We were unable to take payment with the information provided." I called customer service and asked them what the issue was, and they said it was declined. calling 8am sharp haha!! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. No, there not gonna take $400.00 out of your bank account. Wondering if anyone knows what if anything I can do on my own tonight. When you chat with us to put your internet and phone service on hold, our agents will do the following: Check that you live in an eligible area and have a zero balance. They just need to confirm your security deposito 0 Likes Reply Re: Iphone order put on hold!? Please sign in again to continue. So Friday, I went to a Verizon Corp store and sat in front of a salesperson while he called verizon so that he could help me see it through. Create a work order to pause your services on the day you specified. I have never had to worry about a wait getting somebody to pick up the line. I had to redo an order initially because my order was cancelled; because of not accepting terms and conditions in time. Theres no need to stress about bumps and hiccups when it comes to your Verizon account. Each time your order changes, you will receive a new confirmation. Correct answer: Order status still pending? - Verizon Community Happened to me. You can also access your account with the My Verizon Mobile app. Scan this QR code to download the app now. Pending Orders | Verizon Customer Support AndreaS_VZW and will my phone now take longer to get here since i have to wait till tomorrow morming to call? If you have monthly device payment charges or any recurring subscription charges associated with the suspended mobile number, they will also continue to appear on your bill. If you have multi-device protection on your account, it will continue to be billed. We do not hold mobile numbers for non-voice devices (e.g. My original ship date was 10/22 doubt it will be shipping by then. To suspend your service, please go to My Verizon. The person he spoke with said that they couldn't get the order to open up that something was wrong. Suspend service for military, vacation or lost phone FAQs | Verizon They should've sent you an email about your order being put on hold. and our How did you get out of this situation?? 30 days or greater if you are a member of the National Guard. Note: Only an Account Owner or Account Manager can request that a pending order be removed. iPhone 13 Order on hold and action required, but terms and conditions not required Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! And dont forget to check out Verizons Unlimited Plans, perfect to mix and match with your family. I tried contacting support via live chat and they told me to wait 24 hours but I'm not sure if he understood what I was asking. Please follow us on Twitter @VZWSUPPORT. Re: Your Order is on Hold It seems I don't have luck with Verizon CS. Details: Your service can be suspended between 30 days to 9 months. I too had the same issue and no one responded properly. A pending order is an order that is in progress or future dated, such as: Because a pending order is future dated, it will be added at the start of your next billing cycle. He sent a link and I entered pmt info again. On hold until I verify my order? : r/verizon - Reddit This suspension option is only available once every 12 months. May require scrolling down. I was wondering why I had not received notification that the phone had shipped. If your mobile number is under a two-year contract for service, your upgrade eligibility and contract end dates will automatically be extended for the suspension duration. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising.