If you want to be treated with care and concern you may want to consider purchasing merchandise elsewhere. You Cancel An Unpaid Order That is Stuck in Processing WebFinish Line reserves the right to restrict product quantities per order at our discretion. Yes, Finish Line offers international shipping to many countries. Finish Line In addition to shipping, Finish Line has made some of its products available for in-store pickup. Then a black guy with braids came out, with some fake canned statement about it being the theft policy and I can try on the left then the right separately. If you would like to check to see if a Finish Line store near you has an item you are looking for online, try these two methods: All shoes on our Sneaker Release List drop at 10 am ET unless otherwise stated via Finish Line email and/or social media. I left and came back about 3 mins later to get the store information. If there is a rating lower than one, that is what this company deserves! I sent an email to customer service and received a confirmation that I would hear back within a short time, yet I never heard back from them, on two separate occasions. Finish Line, 5 out of 5 stars. It looks like you were misusing this feature by going too fast. WebIf your order is still processing and was not yet shipped out, there are a few possibilities: Everything you ordered is in stock, however, the order is still being processed by our shipping team Your order contains products that are currently not available for your order (out of stock/back-ordered) Once I entered my pymt info it flashed back to the same screen as if I had to re-enter my information. No "thank you" or "have a good day." I contacted them and I was informed free shipping is only for full price items (lets just add it is Black Friday so a huge sale day). I wouldn't worry. I assumed that it being the start of the month that some peoples cards might have expired and maybe the end of May is a good time for expired cards? 2023Finish Line, Inc. All Rights Reserved. WebHow to finish line in Purchase Order Template online Those who work daily with different documents know perfectly how much efficiency depends on how convenient it is to use editing tools. I am worried I wont be able to fulfil my orders on time if it continues like this and all the orders come in at the same time like it did yesterday. As a matter of fact I told my daughters they My name is Vanessa Abron I went to your store #584 in valley stream customer service employee at store #570 myrtle beach, i was lured in by the cheap prices. When you pick up your item(s) in store, please bring your confirmation email, a photo ID and the form of payment you used to complete the order with you. I was absolutely disgusted when I looked towards the cash register. i want to order two pairs of shoes from your website. I was expecting to get it within maybe like 4-5 days but it hasn't even shipped yet Scan this QR code to download the app now. Yes, Finish Line provides order tracking information for customers to track their shipments. 9/20 7.57 I have noticed that some penders seems to be taking a few hours to go through. This complaint was posted by a verified customer. Yes, Finish Line has a loyalty program called Status. Hey, i am seeing so many bad reviews about finishline here. WebIn my case i payed but the order is still processing. An authorization to charge results in a pending transaction or hold on your account for the amount of the order. I DO NOT TRUST FINISH LINE. I came here to read reviews after i had a horrible experience with finish line 2 years ago. If theft is that bad, get a security guard or make the manager come from the back and see what is going on. The manager tells me to go get my shoelace. Order still Processing However, I have seen NOTHING. I asked for another pair of KDs comparable and was told that was not an option. I myself have 3 daughters and if I was to ever see them being harassed at work like this, I'd raise HELL. Tip for consumers:Don't trust this company. We cannot do any order lookups, check trade values, check stock levels, or process any returns. If the gift card you applied covers the orders Total amount, you will not need to enter your credit card information and you can proceed to the next step in the checkout process. This means that there maybe Order still processing Hi! Order processing Tip for consumers:Finish Line customer service might as well not exist. Does Finish Line offer competitive prices on athletic footwear and apparel? F for Two days later, I tried placing an order with JD Sports and the SAME thing happened. I did not believe that would not give me the feel of both shoes. order If the item is available at a store near you, select which store youd like to pick it up at and click Select & Continue." 7th District AME Church: God First Holy Conference 2023 For a full listing of our sizing charts, click here. Dealer A's 3rd order is still OK so it also gets scheduled and uses up his final allocation. I demanded to speak with a manager at this point and told the lady to not get back on the phone until she had a manager or a pair of shoes being shipped to my house this weekend. i want my money back. So, I called customer service and sat on hold for 53 minutes! I was actually wearing my pair of the white I still was not able to complete the order. Anyone else having this issue? Valid U.S. Military ID of eligible customer must be presented at time of purchase by eligible customer identified on ID. Thanks for your unhelpful response, I again explained everything to this lady and she gave me the same Im sorry, but the shoes are no longer available but should a pain become available she would personally ship them to me. I told her this was not acceptable that it had been over a month and the company had now messed up twice. If you are missing an item(s), track your order to make sure that there is still not another package on the way. Customers now have the ability to make a purchase online and pick up their order at their local store within a two hour timeframe. You can narrow down the Sneaker Release List by date, gender and brand. However, the company has a good track record and has resolved most complaints satisfactorily. Do yous ship to ireland and if so how long would it take. Finish Line has a rating of 1.69 stars from 172 reviews, indicating that most customers are generally dissatisfied with their purchases. Click the "Size Chart" link to view comparative sizing (measured in inches) to best understand typical size suggestions and conversions. Contacted customer service through live chat, and 34 minutes later I was told, Finish Line is still waiting for more inventory and that's why my order is still saying processing. I felt like this was a "Pretty Woman" moment. The two I encountered were way in the back of the store and I had to call out to them to find them to see if anyone was even in the store. Mankato store harbors criminal activity as well. All your orders? Then, choose the store you'd like to pick the shoes up from by clicking the Choose Location link and entering your city and state or zip code. I think they are efficient with sending out orders but if you actually run into a problem, they are not prepared to assist you. If you pay extra in order to receive your shipment early -- it will still go UPS ground. Provide the shipping address and destination for your order. We are officially 9 business days in and they are finally sending me the replacement. https://sellercentral-europe.amazon.com/gp/help/help-page.html/ref=ag_40571_cont_scsearch?ie=UTF8&itemID=40571. trying to order using the website but it keeps saying "access denied". If you select PayPal or PayPal Credit, youll be directed to PayPals website. Complete Mortgage Process Timeline. Each product page contains a link to handy sizing charts beneath the product's available sizes. I never entered a code. If you are a bargain shopper, give it a try and see how frustrated you will become. I liked everything about the shoe. Finish Line Gift Cards and PayPal are other methods of payment we accept for online purchases. Once that time elapsed I called again to be told the actual time is 1-3 business days. He was advised that they do not accept ANY shoes that have been worn. You can check the balance of your Finish Line Gift Card by visiting our Gift Card page at finishline.com. I spoke to a gentleman who I had problems understanding. Never again I put the step in that store. Reviewers complaining about Finish Line most frequently mention customer service, business days, and tracking number problems. Horrible customer service. The cashier shows it to an apparent caucasian manager w/ tattoos on his arm. Privacy Policy. Click the Bag icon to view the items in your shopping bag. We will not be patronizing ANY FINISH LINE store again. Do not trust finish line with your debit card number. WebMy guess is that Walmart is backed up by a week. Why is my order still processing its up to a day now. Rude people w/ exception to one, dirty shoes, judgmental workers. Once you have placed your order, you'll receive an Order Confirmation by email. I called customer service last week and informed them of my issue. Personal Business. No other customers were in the store. I will also be checking that they did not bill me 2x! i'm reading all these reviews and realize mine wasn't at all an isolated incident and they still don't have it together. We currently accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Afterpay, Klarna and Finish Line gift cards as forms of payment. I asked his name he said it was "Frederick Sibley. This is so ridiculous. You can track your order and shipped package a few different ways: For each shipment, you will receive an email notification the day before your package is scheduled to be delivered and you will also receive a delivery confirmation email after delivery. Select "Add to Bag". Edited by: admediauk on Jun 3, 2014 7:43 PM. I go to email them to complain, they have that closed as well. It seems they may be hooking themselves up or their friends or families. I ordered a pair of Air Max 2015 and when I received them on 17 Nov 2015 they are used and the inside is dirty and on the bottom the shoe you can see where they tried to clean the dirt off. Thankfully they have all come through now Another told me I was waiting on a refund without reading the notes. I am a first & last time shopper with finish line online. Not all browsers are created equal. Not only did they lie to me about their time line and there was no way anyone could place a rush to honor it, but the website allows you to order inventory that they do not have. 21 days? Ordered a pair of 6.5 women Van's shoes. I am just worried that it might not come within the said ETA. Click here for more information on the returns process. Out of approximately 9 products I ordered, 9 were not available. If you are serving or have served in any branch of the U.S. Military, you (and your spouse, domestic partner and dependents) may qualify for a 20% discount on in-store purchases in Finish Line stores. How do I contact Finish Line's customer support team? I now understand that paying the extra $20 for the delivery is a sham, even though it is advertised all over their webpage. It is now the 4th, and I'm still fighting with finish line. You can check the balance of your Finish Line Gift Card by visiting our. 2023Finish Line, Inc. All Rights Reserved. But to put that on the paying customers is offensive. I went into Finishline at Parks Mall in Arlington yesterday evening(April 3rd, 2015). The company is a legitimate retailer that has been in business since 1976. Makayla said the store number was 353. He had asked for a different color so I called to see how to exchange. Select your method of payment and provide the billing address. Youll also receive an Order Confirmation via email if you provided your email address during the checkout process. Finally I am about to pay and the cashier ask if I want to give to charity for children. So if I didn't call I wouldn't receive my package? Once I waited in a digital line b/c internet traffic was so heavy, I was able to select the shoes and start the checkout process. This comment was posted by a verified customer. Dec. 27, 2022, at 10:00 a.m. Do not shop here. Really? This could be attributed to no inventory available or insufficient/incorrect billing information." WebThe case is shipping but Apple is saying the pre-order for my phone is on hold due to an issue with my payment for some reason. These shoes have definitely been worn before and returned. Walmart order is still "processing", it is probably It seems to me that in light of the companys own mess up not once but twice it should not matter how they corrected the problem, it should have been corrected, including but not limited to sending me a pair of shoes even if they were a bit more expensive. They still charged me shipping for an item they screwed up. I received the 1st set of socks within the shipping dates I was provided. For information on creating and submitting your plan, search for Appeal the Removal of Selling Privileges in seller Help. WebIt takes minutes to find a way to work with Maintenance Work Order. Last year I purchased some shoes online for my husband's Christmas gift. They charged me $25 on 12/16/2009 (which i didnt notice) Select the delivery method you want to apply to the order. Once again thanks Amazon for being a pain in the Arm. They include input & initial check, therapeutic check, preparation, technical check, and supply and education. Not a moment sooner. Finish line Your purchase is confirmed and good to go, even if its still processing. If your order has been listed as "Processing" for more than 24 hours, this is most likely the cause of the problem. Finish Line offers various shipping options, including standard shipping and expedited shipping. So, create a Winners Circle account with us today. Now store won't refund me my money until I drive into one of their stores and return the item they sent to me in error. If you are having trouble processing an order online using a debit or credit card, please first contact the debit or credit card provider for verification of your customer information on your form of payment and availability of your method of payment. This review was chosen algorithmically as the most valued customer feedback. ), that is what she told me later. Still all pending, this is rather frustrating! Your order shipment confirmation email will include a carrier tracking number with a link to a Track Your Order page. I honestly don't see what y'all are complaining about and you shouldn't have a reason to. Just awful. I guess it's time to find another sneaker store. I knew this was harassment. You will pass up a $210+ sale because you assume I would steal before I steal?" Yes, Finish Line is a legitimate retailer that sells a wide variety of athletic footwear, apparel, and accessories. First, make sure the Finish Line Gift Card Number and PIN on the back of the gift card are entered correctly. The more you know, the better chance you have at getting your hands on the hottest products out there. Honestly, I am not sure where all of this Finish Line hate is coming from. She also tried to deter me from speaking to her supervisor, saying that she would only tell me the same thing. Ooverall nice products and great prices. I ordered a pair of Nike shoes on Finish Line's website on 10/1/2015. A place for them to have conversations, ask for help, discuss happenings in their store or the company, or just generally shoot the shit. Today 10/16 I called again, they said they are still printing the label. No, Finish Line is not a scam. Everyone I spoke with was polite they just didn't have protocols to address this particular issue. Track order WebYoure Temporarily Blocked. The company messed up once by misplacing my order, messed up a 2nd time by sending me the completely wrong item ($10 socks instead of $100 shoes) and now due to their mess up the item I originally ordered over a month ago that was in stock is no longer available and the only answer I got was if/when they become available they will ship them to me..oh and for my inconvenience they will give me a $15 credit towards my next purchase! We are not officially endorsed by nor affiliated with Gamestop. She looked at me from afar and hurried in the back. Click on the Sign In link and then the Forgot Password link. and our Just be aware that even if you receive a confirmation email there is no guarantee you'll get it by the date they give you. If you received the package and it contains the wrong item or an item is missing, well work with you to make it right. Turned his back to me and said "You have a blessed day" while he was walking away. Browse by category, e.g., Mens Running, using the top navigation at the top of every page. Customers can find the nearest location on the company's website. Does Finish Line offer any discounts or promotions? Since the order totaling $41.00 was charged, multiple charges have appeared. At that point, you'll be able to add the item to your shopping bag to pick up in your chosen store. See all the Frequently Asked Questions about Klarna. The item that was reprocessed and shipped to me was a $10 set of Nike Socks, not the $100 Nike shoes I ordered at this point over a month ago. We're happy to help. He replied "sorry about that." I just so happen to check my statement and noticed that there was a charge that I did not authorize. I did a test and purchased something from myself and my order has also been on pending for the last couple of hours, although money has been debited from my account already. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They stop talking and I pay for my shoes. Finish Line ranks 130th among Athletic Shoes sites. For 40 dollars as well! I've never heard of such poor business policies and I will never purchase anything from them again! Please check back in 15 minutes as this may be temporary. Again, I waited on hold for over 20minutes when a manager finally took the line. And your order will remain in Processing until the EXACT moment the items are preparing to ship. I say no. I guess I'll be taking my business elsewhere in future. Does Finish Line sell only athletic footwear and apparel? Submit a complaint and get your issue resolved. Its not like the shoes are on backorder- they are sold out and they will NOT receive another shipment. It can vary among financial institutions, so if you have any questions about pending transactions and holds and related charges you see on your account, please contact the appropriate financial institution for assistance. This was never told to us prior to retrieving the shoes from the back that the shoes were at the $160 price. I then check my acct to find that 2 separate holds for over $200 each have been placed on my card. 3 attmpts to work with them. To use a Finish Line Gift Card for an online purchase, during the. But I am a grown woman, I look like a grown woman, and I offered for them to hold my phone which I should not have had to do. You can create a Winners Circle account during the checkout process if you dont already have one or you can check out as a Guest. You have the option of using a Visa or MasterCard debit card to make an online purchase. Just wait for another email with the order status: "Your order has been processed. Why not just send the two exact same shoes in the same shipment box instead of screwing their customers. Web4.1K views, 50 likes, 28 loves, 154 comments, 48 shares, Facebook Watch Videos from 7th District AME Church: Thursday Morning Opening Session I will never order another thing from them. It said "Ray". When I walked toward the entrance the initial salesman said "thanks." Why would they let me order/purchase an item and anticipate the product And then find out upon delivery that it was canceled? A week later, they come in perfect condition and in my size! Have been told multiple different things in the 3 weeks I've been dealing with this and absolutely no one can or will refund the 230.$, Products used:Did not receive correct item, sent back wrong item and no one will refund my original purchase price. my question is rhetorical but has anyone filed a complaint with the federal trade commission? Customers should check the company's website or sign up for its email newsletter to stay informed about these offers. Wait times vary based on demand. I can't even cancel the order (i don't see how) and they're not replying to my ticket, it's fricking crazy. I am telling ALL that I know not to shop here anymore and that is quite a few people so I am sure there will be a financial dent! I just received the following performance message from Amazon. Search for product name or style number in the search bar at the top of every page. Read full review of Finish Line and 3 comments. If the item is available when its your turn, well reserve it for a brief period, add it to your shopping bag, and notify you. I then went up to this man messing with this young girl and asked him to get a shoe for me. Finish Line provides customer support through a toll-free phone number, email, and live chat. 8. I placed 2 separate orders and were charged twice on my bank account for each order. They give me a receipt and never say anything else. Bought an item online on Thursday. This discount may be combined with one valid Winners Circle Reward, but may not be combined with any other discount, coupon or offer, prior purchase, exchange or refund. S21+ order still processing, no delivery - Samsung Electronics They are worth a try if you have a local store you can go into. I have been selling here for long enough to know how many orders I can cope with. In addition to shipping, Finish Line has made some of its products available for in-store pickup. Terrible service; I vow to never shop there again. Just make sure that you have a physical store available should any issus arise. Certain states offer Sales Tax Holidays during certain times of the year. Our policy is only one shoe. There was no other customers in the store but me. The thing about it is, the store looked abandoned when I walked in. Please allow approximately two hours for your order to be processed and pickup confirmation before proceeding to the pickup location. Placed orders but within minutes it was cancelled. WebIf you received the notice "Your order is being processed and is subject to final credit approval" means they are checking if your card is still valid and to make sure your credit card goes through for a full amount. I then checked my credit card accounts to find out that although Finish Line's website said that there was an error and my transaction did not go through, there were/are 5 pending transactions on one of my credit cards and 3 pending transactions on the other! Sometimes, your order may not go through for various reasons. I called customer service again and waited on hold for over 30min before I again got someone I could hardly understand who offered nothing but an Im sorry. After being placed on hold several times totaling over 45minutes she came back to the phone to tell me that they would again reprocess my order and that would take 3-5 business days and then they would again request expedited shipping but could not promise they would provide it. I went to track them and they were in Puerto Rico! The company is upfront about its pricing and shipping costs. There was no status update after a week so I called, they said they are still printing the label. What a terrible business and VERY POOR customer service practices! Thanks. I call and find out that my order was "lost". 5 days later and still not ready to ship! I am completely disappointed with everything they have done. filing a report is easy at ftc.gov/complaint (ftc dot gov / complaint, in case the link i posted gets blocked by this website), Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. someone tell me what's going on! He wore them one time but they hurt his feet so he went to exchange them for a larger size. Free shipping was not going through. You can also apply a Finish Line coupon code to your order in the Purchase Summary section of the Payment & Billing page. I am really disappointed with this company and feel like they scam you to order. I was 0.03 cents short so I decided to order a second pair of shoes. By using our website, mobile app or other online services, you agree to these, Do Not Sell or Share My Personal Information, Your order confirmation email will have a purchase ID number at the top of the email. I ordered a pair of Nike KD 7 shoes on 11/3/2015 along with 2 sets of socks. and unable to order using the app as well. We will then review your plan and determine whether to reinstate your privileges. Youll receive another email when your item is ready to be picked up in-store. Please go to the "Purchase Summary" on our checkout pages to review the sales tax calculated for your online order. Returned those and after customer service acknowledged the order is for a pair of 6.5 women's they sent another pair of 7.5 men's. Also, most of the issues are during the holidays, I think. Obviously, like I told the customer service rep, my card got charged twice for one order, as it did last year! However never received so I canceled order so I could purchase again in time for Christmas, and they will not refund my original payment! Click the "Size Chart" link to view comparative sizing (measured in inches) to best understand typical size suggestions and conversions. Show more Less. She slumped over with her back to the door. What buyer would wait 21 days for amazon to decide the order should go ahead??? You'll receive a confirmation email after each shipment leaves our warehouse with shipment Unacceptable. If your shopping bag meets such parameters, verify youve entered all information correctly. If you have any questions about sales tax you are charged on your order or if you believe your order should be tax exempt, please contact Customer Care. so take your wise comment --and stick it where the sun dont shine-- . My mother in law asked what happened to the $70 price. WATCH: Championship Sunday weigh-in at the 2023 Marathon She said it's the policy. Don't pay extra because you do not get your order faster. I figured I typed in some wrong information so I re-entered the cc#, date, and/or cvv, etc.. I ordered them "Rushed, " 5 days before Christmas, and the shoes we received came late. After 4 days I am still waiting to receive my show. After going to retrieve the 3 pairs of the Nike Air 97 and we tried them on the associate rung up one pair. The cashier says theres no more (which is a complete lie - lazy sales tactics to do least amt of work). Customers now have the ability to make a purchase online and pick up I WILL NEVER PURCHASE ANYTHING FROM THIS PARTICULAR BUSINESS AGAN! If an error occurs a transaction pending or not should have not taken place. Remember, estimated delivery and carrier transit times may vary based on your order's final destination. I said to her "I can't spend $210 on the comfort of one shoe. They sent me a confirmation on 10/1/15 that the item was shipped and I received a tracking # for that. Extremely misleading and dishonest business behavior. I immediately contact finish line who originally told me the hold would fall off in 2-3 hrs. After trying on the first shoe, I instantly loved it. We told her the sizes we wanted and she then proceeded to speak with a member of her management. Didn't seem like they thought it was a big deal?! Because of her disgusted look, I knew this was not a joke she wanted any part of. I kept an eye on the shipping status via your website on my shoes and other pair of socks. I wouldn't give 1 star if it is not mandatory. This is the response from seller support For more information, please see our Gain trust and grow your business with customer reviews. The prescription filling process has five detailed steps.