I can't go anywhere else to work for obvious reasons. @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? @GetSpectrum internet out twice today so far. For instance, AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. Making statements based on opinion; back them up with references or personal experience. But comm lines on your property are easy enough to move a foot or so to the side. Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? At the moment, we haven't detected any problems at Spectrum. I've been with @GetSpectrum @Ask_Spectrum for multiple years. Let us know. We can most definitely take a further look at this issue. We'd love to get this taken care of for you and make sure it is secured tight where it needs to be. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. Lawsuit if someone gets hurt on the line as it is 3 feet up off ground so it could clothesline someone and cause injury in the dark. Mastering the fine art of adjusting bifold doors. @Ask_Spectrum is there an outage in 53593? They can resolve the problem. Find out what is going on. power is back on but no internet. -HB, I understand the frustration that issues on the account can cause. I have a problem with Spectrum FIX THIS. Since the cable tech had so little to do, they charged me for time and materials which was basically dropping the conduit in the bottom of the ditch with enough left over on each, snaking the cable, putting ends on and connecting them. Realtime status of outages and problems with service providers. Kevin Williams, owner of Hands on Electric in Washington (202-731-8253; handsonelectric.net), looked at the pictures you sent, which included a picture of the lines overhead and a section of the mess of wires snaking down a wall on your house. No one out at all. Dependent on the area, and the number of jobs in the system, lines are addressed within 3-7 business days. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. They no longer care about customer retention. If it was gas, electric, or plumbing, I would say not to touch it. @AlishaGrauso @GetSpectrum @Ask_Spectrum The new place I moved to is only covered by Spectrum, and I had so, so many problems right out of the gate. @ChrisCudmore, they would then mark the new location. They'll come mark their lines. Futuristic/dystopian short story about a man living in a hive society trying to meet his dying mother. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? In the last three months, how would you rate Spectrum? @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. Unfortunately, the cable TV line runs diagonal across my entire back yard. Sign in or register to get started. Question About Spectrum Voice (Landline) Caller ID Information? Now I'm furious. Provide your account info and say, Line is down., Dont have AT&T service? Advertisement. When asked if you want to order new service, say "No." ^JC, We are glad that this working and apologize for the inconvenience. @GetSpectrum Your letting me down! 10-month-old dead thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. In January, we had a heavy snowfall (wet/damp snow) which caused one of my trees to fall and take down the cable lines with it. Sign up for The Home You Owns Live Better with Little Effort text message course for fun tips and tricks. He looked at the downed cable and said he would put in a ticket to get someone to come out and look at it but no one has showed up. Is there a generic term for these trajectories? If youre not using either, you can just take them down and throw them away, Williams said. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. Hi dan999999. For instance, AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. However, if you want to really clean up the mess above that, the power-carrying wire and the abandoned cable and phone lines are pretty close together, and youd need to be working on a ladder. If that doesnt work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. @ReelJeffEwing @GetSpectrum @Ask_Spectrum I actually didn't have many problems with them until the past few weeks when their "maintenance" broke my internet, then the new router they insisted on me having stopped working after less than a week. delays are possible. Unless it's a hazard you will have to wait until the outage is resolved first. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. @Ask_Spectrum outage again in Brooklyn. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? @Ask_Spectrum We have DMd for 2 days. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. ', referring to the nuclear power plant in Ignalina, mean? Click the "direct message" icon. Share them here. @ATT or @johnsoncontrols or maybe @GetSpectrum. What do you mean to post publicly.? I apologize that no one has made it out yet, but my team can certainly assist you with getting someone out ASAP to take care of this. Your dispatch is the problem, undersized and a separate dept. Let us know if you find downed or uncovered wires or cables in your area. Williams charges $95 an hour. @GetSpectrum Your letting me down! Can I run drainage pipe a short distance above the frost line, Cost-effective root barrier for home sewer line, Connecting to water line stubs left at construction. The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. I will be calling spectrum tomorrow to have their technician come fix whatever the ATT/D guy broke. In most cases, Spectrum leases access to utility poles. No one has been out to my property to address the downed exposed lines. Type your message in the text area that appears at the bottom of the window and hit enter to send. Outage reports and issues in the past 15 days originated from: Tips? The tools used to locate underground wires are not always precise, and 811 guidelines say that holes or trenches should be kept at least 18 inches away from either side of marked lines. As you are aware, when you call the "800" numbers, you will get a residential sales or repair tech who does not usually have access to contact local maintenance teams. He gives free estimates, but because you have already supplied pictures, he has all the information he needs. I would be happy to look at any existing tickets to see what our next steps are for getting this taken care of. . And its a new box. Who is responsible to relocate cable TV line? Thanks for escalating this Rustyben. Tips? How to report a down or damaged CenturyLink line If you see a damaged telephone pole, wire, cable or pedestal, call us at 800-244-1111 to report the problem. We have called and spoke to multiple, nice service reps. The best answers are voted up and rise to the top, Not the answer you're looking for? The map below depicts the most recent cities in the United States where Spectrum users have reported problems and outages. It looks like you're new here. Leave a message in the comments section! It's your service or modem. Thanks for escalating my case. What does 'They're at four. Latest outage, problems and issue reports in social media. I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. @GetSpectrum The WORLD has a pandemic and you raise rates? .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, There was a service technician in our neighborhood a couple of weeks ago. Check back often for a reply in this thread from a Comcast Official Employee. Need for water pressure regulator when increasing supply line. Who has the worst service. This article was published more than4 years ago. This seemed more like a GC question and less like a landscaping question so I asked here over the gardening SE site. Erika Cuadra Stone I just moved to the area and had the same issue with my neighbors many cable lines crossing into our yard to the pole that resides in my backyard as well. An underground cable line normally brings Xfinity services to your home. Some utility companies mark or paint their lines. I was patient before. This option is available 24 hours a day, 7 days a week. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Is it my responsibility to pay for this relocation, who does it, and any ideas of cost? SPECTRUM TV The Best Cable TV Service for $ {srcitylookup/city}, $ {srcitylookup/abbreviatedState} 125+ available channels 85,000+ On Demand titles No contracts Shop now Find Best Offers Entertainment for Everyone All plans feature live sports, breaking news, blockbuster movies, Spectrum Originals and thousands of FREE On Demand options. Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? The cable looks like it's still connected at both ends and that it's just sagging down.. A: Cable and phone wires dont carry current, so its safe to remove them. Shameful. Let us know. A few years ago Spectrum acquired Time Warner Cable. These are part of the PSE&G system. Privacy Policy. , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. If wires are coming in off a pole, the very top wires are Pepcos, she said. From there, click the 'New Message' icon. INDIANAPOLIS -- If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. Spectrum tech caused this and just left, who does that? Criterion Digital 2023. Spectrum tech caused this and just left, who does that? @Ask_Spectrum we are trying to watch the congressional hearing!!! After completing this captcha request, you can continue to access the site as normal. Users are reporting problems related to: internet, wi-fi and tv. Useful comments include a description of the problem, city and postal code. Add a comment. On whose turn does the fright from a terror dive end? Please Follow/DM your account information and or your address and phone number so that we can access the account and review. My hardline connection to my PC never has connection issues. The cable wires (looks like fiber optics) are tied wrapped at each pole but not fully connected. Your dispatch is the problem, undersized and a separate dept. In the last three months, how would you rate Spectrum? @Ask_Spectrum We have DMd for 2 days. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I hate your company so much. Frustrations? I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. Cookie Notice However, they didn't prune anything near the cable. Before posting a new question, please check out our. We have live sports, international channels, and premium channels, and pay-per-view extras. So we checked and discovered she may have to pay for the repairs, unfortunately. Somethings living in the ceiling maybe squirrels, maybe not, A safe way to get rid of all those old cable and phone wires. "A lot of people I've talked to [at AT&T], I've been transferred to somebody else, who says, Oh you need to talk to Hannah, you need to talk to Troy, or you need to talk to whomever, Meyer said. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. All numbers are for sales or troubleshooting services. We miss Time Warner. And I have a very loud mouth. Google "State call before you dig" and call that number. -HB, I understand the frustration that issues on the account can cause. Never dig before calling the state number. Hello @user_22cd0a, thanks for reaching out to us on our Forums page in regard to this hazardous downed line in your neighborhood. Just select Xfinity support and you will be able to speak with the next available specialist. rev2023.4.21.43403. A few years ago Spectrum acquired Time Warner Cable. 1. Please Follow/DM your account information and or your address and phone number so that we can access the account and review. If that doesn't work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. The cable goes from the pole in my backyard to my neighbor's house. Honestly, @Ask_Spectrum your WIFI is trash! And I have a very loud mouth. We're sorry to bother you, but our systems have detected unusual traffic from your computer network that we consider a fair use violation. 2. Copyright 2018 Scripps Media, Inc. All rights reserved. Even after speaking with him. So, what can you do if youre dealing with an unburied cable in your yard? Q: We cut the cord more than a decade ago, but still have kudzu-like cables running from the telephone pole to our house and then all over the side of our house. If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. Even after speaking with him. Any Xfinity agent can enter in a ticket for the field to address down or drooping lines. An AT&T technician came out the next day and ran a new cable from the pedestal box on Cumberland Road to her home. He would also remove the phone and cable boxes and all the wiring once connected to those services. The RTV6 team has been Working For You in numerous neighborhoods across central Indiana after cables were left unburied by service providers.