Great Jones is building the modern operating platform for the residential rental asset class. Please be careful. I emailed numerous times my concerns and my concerns of the morality and legality of taking applicants fees knowing the property is not available for rent with no similar options in the area, and being non responsive to even help to find a property. We will reach out to you directly and do our best to resolve this with you. The application fee costly $50. Thank God I watch my stuff I was able to restart my own account in time before they came to cut my services off. ******* will be contacting you with any updates to schedule. For too long, property management has been something to endure, not enjoy. Note that complaint text that is displayed might not represent all complaints filed with BBB. Everything was destroyed by tenants and they paid nothing. We use dedicated people and clever technology to safeguard our platform. When I called this out in my email back, I got no response. Names, phone numbers and addresses of the following for the apartment application: Security deposit (usually equivalent to 1 2 months rent), Criminal and Credit Check Fee ($50 $150), Brokerage fee, if applicable. From vintage to luxurious, along with the quality . Some of the issues included poor picture quality, lack of proactive marketing, lack of follow-up with leads coupled with poor workmanship from making the property "rent ready" that hindered my property from being rented at market rent. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. In 2018, the company raised $8 million in Series A financing from Crossl Read More Contact Who is Great Jones Headquarters My property is located in **********, ** which is where Great Jones operated as my property manager and is why I submitted the complaint there. As a resident living in a property managed by this company I would like to express my complete and utter bewilderment by the lack of responsibility taken by this company to provide maintenance to the dwelling. The guarantor must be financially able and qualified to pay your rent as well as comfortably carry his financial responsibilities in case you default on the lease (generally 80 times one months rent). I've been renting from a private owner for years. Vina, thank you for sharing your positive experience! We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. As a landlord I am so disappointed that I select Great Jones as my property management company. Now I also have to spend money on attorneys to get my money back from them. Took 2 months to fix a major issue that left me staying with my mom for that time period. To add insult to injury, in September, I receive a notice from Great Jones stating I still owe $500 for their services coming to a grand total of about $11K (not accounting for the property management fee and regular maintenance items). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. In everything we do, we want to change property investing and management for the greater. This is the worst property management company. It goes against our guidelines to offer incentives for reviews. At Great Jones, our mission is to deliver software & services to the several trillion (!) In everything we do, we want to change property investing and management for the greater. Report this company in your location because they are taking advantage of innocent and desperate people. Their driving purpose is to provide the highest quality care for your rental properties . Meaning houses that are thrown together to look good just to find all underlying problems after move in. OAKLAND, Calif., Aug. 25, 2021 /PRNewswire/ -- Roofstock, the leading end-to-end online platform for single-family rental (SFR) investing, today announced it has acquired property management. BBB reports on known marketplace practices. It's not even that they're incompetent, they just don't care. Apply now Together, we'll deliver a greater property management experience. The pipe in the laundry was leaking. Great Jones as become a perpetual disappointment in "managing" my property. My attorney has just started combing through their documents so we can sue them and has already found multiple errors where it is obvious they dont even know what South Carolina law is. Left four voicemails. Our sophisticated tools deliver powerful insights and put your propertys events at your fingertips. I should not have gone this far with them because in the beginning of the process they increase the price of the monthly rent in the middle of us completing our application. I even had to request new pictures and still the quality was subpart compared to similar property managers because they sent out a construction person to take the pictures as most if not all of their staff are remote. Our maintenance team has updated the work order as an emergency. My level of concern over these continuing delays is significantly increasing with each passing day. Well guide you through the process. Premium property management companies in Indianapolis, like Great Jones, help property owners benefit from this with expert property management services in Indianapolis. This company has shown they are not only incompetent of effectively managing a property. In the meantime, my unit sits vacant for prolonged periods. and after sending registered mail and many phone calls I have never received any accounting of my deposit. Hi Jewell, we appreciate your honest review. Great neighbors, maintenance and quick and efficient service from management! Active, Closed, Last funding round type (e.g. After multiple complaints from tenants and. When I finally get a response, my questions are often left unanswered. DO NOT WASTE YOUR TIME. Hi Leticia, we appreciate your honest review. Great Jones is part of the Real Estate industry, and located in California, United States. But all of a sudden Tom the 11th I receive a denial and an adverse action notice cause the email approve was sent in error. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. I then decided to move out and here is where the problems come. AC was repaired 4 times within 18 months by different companies under Great Jones supervision and I was charged again and again. I don't know if Great Jones is in this. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. I'm sure no licensed inspector has been in this unit. Notable mention: They also have had more turnovers in their staff than any company Ive ever seen. In closing great jones has one of the poorest communication and only responds by email. Avoid at all costs. BBB Business Profiles are subject to change at any time. Great Jones was acquired by Roofstock last year I believe which is a company based in *******. Great Jones Location 2001 Broadway Ste 400, Oakland, California, 94612, United States Description Hi Ebony Wallace, we appreciate your honest review. ******* asked me to directly reach out to the company myself, as show in my previous attachment if you had taken time to review it. Good company for someone that needs to learn things about rentals and how they are handled. The General Manager (GM) functions as the professional-in-charge of the specific asset (s) under management . It asked for my social security which I was not comfortable with. We see that there were some scheduling issues for your last appointment, but now that ******* has been informed of your availability, they are working with the vendor to set an appointment time. My G." Mark Jones II | Multifamily Mentor on Instagram: "Follow @livinrentfree to learn how to buy your first 2-4 unit multifamily property. I got a local phone number but it always forwarded to voicemail, and I needed to wait days to get any return calls. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. Pasquale has been awesome at responding to our needs and concerns thus far in our process. dollars in rental homes owned by small-scale investors. Contact our Indianapolis Leasing Team at leasing@greatjones.co. SO TERRIBLE DO NOT RENT FROM THEM!!! Call today for details 414-202-9248. read more. At the time you were vacating the property, the property was transitioning to another property management company. At this point Greatjones lack of communication & professional left me to believe that they are incompetent, unprofessional & scammers. Thats right they charging me fees when theyre no longer managing the property. Hi Emily, we appreciate your honest review. We were only able to obtain a response through the BBB. Our Field Operations Team is on the ground managing the appreciation of your property's value and your residents' decision to renew their lease in your home year after year. I explained and sent in paperwork showing I have a heart condition where I cannot be overheated. GREAT JONES - 414 Fayetteville St, Raleigh, North Carolina - Property Management - Phone Number - Yelp Restaurants Great Jones 4 reviews Claimed Property Management Edit Closed See hours See all 4 photos Write a review Add photo Location & Hours 414 Fayetteville St Raleigh, NC 27601 Serving Raleigh Area Get directions Edit business info Hi TOM 5, we appreciate your honest review. SHAME ON THIS COMPANY THAT IS ONLY LOOKING OUT FOR THEMSELVES. And of course this company charged my mother! We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our leadership team has spent over a decade building digital platforms and operational machines that have powered billions of dollars' worth of transactions for businesses like 1stdibs, Skillshare, Uber, and Warby Parker. Real Estate Agency Great Jones Property Management Great Jones Property Management Reviews 668 Poor 2.5 VERIFIED COMPANY greatjones.co Visit this website : Most relevant EW Ebony Wallace 2 reviews US Mar 31, 2022 First time for Everything This has been a disaster. I have had 3 pipes break, which they did fix. Grace Property Management. Grow with Great Jones We're partnering with experienced contractors and vendors. They get me a $250 discount for one month for 5 months without a/c and in record heat! The entire floor is uneven and needs to be fixed. Read 1 more review about Great Jones Property Management. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Application fees ($50 - $350) Criminal and Credit Check Fee ($50 - $150) Brokerage fee, if applicable. We would like to have a better understanding about your experience. Quality property management for the state of Wisconsin. We are committed to delivering a delightful experience and improving your profitability, and we tie our service fees to it. I see that the check for $420.00 was processed on 10/17/2022 and will be mailed out to your forwarding address. Hello ***** and thank you for your message. 2023 Trustpilot, Inc. All rights reserved. This has been a disaster. They lack communication between departments, which just leads to nothing happening until you pester them enough. Save your money and sanity!I wanted to share some additional follow up issues Ive experienced with Great Jones.After terminating them as my property managers due to a lack of effort and constant displays of incompetence.They have refused to release the funds they kept in reserve for the properties. They have several different locations:https://www.greatjones.co. If you could provide more information to us, we would be more than happy to try and make this situation better. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. So property investors can thrive. Outstanding loans, assets liquidation, credit and rent history are also taken into consideration. Complaint: 18332804I am rejecting this response because: There have been zero scheduling issues between myself and pest control company and I have plenty of evidence to show that if needed. As a property owner, I am very disappointed with the level of service provided by Great Jones. 1. Our focus? Super shady. Run far far away! 2K views, 27 likes, 7 loves, 18 comments, 0 shares, Facebook Watch Videos from Dbstvstlucia: DBS MORNING SHOW & OBITUARIES 25TH APRIL 2023 APRIL 2023 No. It goes against our guidelines to offer incentives for reviews. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Great Jones is building modern, full-service, highly tech-fueled property management for the several trillion (!) FRUAD !!!!!!!!!!! Again, they were great on the rental but the customer service on fixing things is completely non reponsive. I do want to let you know that a concession for your time without a/c was approved and will be processed against your move out statement. Hi Dylan Hicks, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. They initially charged me close to $8,000 to get my property "************" and allegedly fixed a long list of issues which I recently learned many were not actually fixed. Great Jones is an American property management firm based in New York, NY. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. The temp in Tuscaloosa is 95 everyday. Once my tenant moved in in March of 2022, repeat maintenance calls were conducted by Great Jones without my knowledge totaling more than $2,000, some for the same repeated problems and others for issues which were never fully resolved or poorly repaired. I have also shared with you the the ITD full statement, the team disbursed$62,334.47. We were told by Great Jones that they would not fix it and we have to wait for the owners approval. Hi Elisandro Feliz Matos, we appreciate your honest review. (15% of the annual rent) Rent, security and the broker's fee are generally due in the form of certified checks at lease signing. We are live in our. We are moving out due to post hurricane *** damages and they are selling the home and. KDugan, thank you for sharing your positive experience! Hi Shay, we appreciate your honest review. dollars in rental homes owned by small-scale investors. Serious investors work with Great Jones, an Indianapolis residential property management company that excels in making their investments profitable. We also ensure all reviews are published without moderation. Great Jones never did walk through to record the existing condition of the condo when the contract was signed, so there was no way to prove what damage was done by tenants. Unfortunately, based on the information provided, we are having difficulty locating you in our system. If you are being relocated by your company and need a guarantor, you should check with Human Resources to see if the company is willing to provide one. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. Theyve overseen $4B+ in rental real estate for the countrys largest REITs, including helping drive Waypoint Homes reinvention of renting.. I recently got an email from great jones property manager saying my lease is being terminated and it will not be renewed. No reason and will not communicate. We are very sorry to hear about the issues you are experiencing. Lower costs, higher returns for you. But anywho I do not recommend! If you people at great jones think I am going to pay for air conditioning unit that needed to be fixed you have another thing coming to you as I will fight these charges you havent listed what was wrong and the person who wanted to inspect did not want me there at all which seems to be fraud to me. ********************;12:06 PMWe are very sorry to hear about the issues you are experiencing. Great Jones is building the modern operating platform for the residential rental asset class. A better term of the services would be a rent collector (provided they actually do their job to place a tenant which after 4 months they've failed to do). I also paid my rent on time every month. With this parts of the home floor buckled with the most in the bathroom and kitchen. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Great Jones Resident Payments 717 N. Harwood Street, Suite 2800 Dallas, TX 75201 For your security, we recommend USPS Certified Mail (with tracking number), FedEx Ground or FedEx Express, or UPS. Hi Brandi, we appreciate your honest review. Unfortunately, based on the information provided, we are having difficulty locating you in our system. Find 88 employees from Great Jones Great Jones Employee Directory Great Jones corporate office is located in 2001 Broadway Ste 400, Oakland, California, 94612, United States and has 88 employees. After that you need to leave any inquiry or request to support@gratjones.co and you could receive a response in a few days or never. Business Profile Great Jones Property Management Property Management Contact Information 2977 Highway K Ste 309 O Fallon, MO 63368 Visit Website (314) 582-3228 Customer Complaints 21. The process seems painless to get in, but reporting property issues on move in and repair issues along the way is a painful process. We are awaiting our documents to sign our lease to our new home. Now great jones is trying to recoup the money they spent on the air conditioner unit for damages to the home. Now they are using those funds post management time frame to charge me for landscaping and utilities. We have yet to have a maintenance professional come out and assess anything after almost 2 months of submitting maintenance requests. They gave me a few numbers and called upon arriving. They kept $1000 reserve for each of the two units they were managing. After I applied I was asked for a copy of my lease. Wealth Global, we're glad you had such a wonderful experience with us! My complaint with Great Jones concerns mismanagement, poor workmanship and flat out lying. It's August and still not fixed/replaced. I'm trying to ask what the reason is. We ask that you continue to work with the pest control company. BBB Business Profiles generally cover a three-year reporting period. Hi Bryan Nicholson, we appreciate your honest review. We faced numerous maintenance issues, mainly HVAC, where we found ourselves living in a 90+ degree house for weeks at a time during summer months in **************. Hi Kimberlin Valentin, we appreciate your honest review. They said "unfortunately, we still have to wait for the owners approval." We have had so many issues with this company and we just want to be sent the reminding $420 so that we can be done with this company. I had to purchase window units so me and my family don't get sick. I recently visited my property in person and saw the poor workmanship with my own eyes and provided a few sample pictures with this complaint. As a matter of policy, BBB does not endorse any product, service or business. I can't speak to anyone, nor get a straight answer from anyone at either Great Jones or maintenance. No missed payments or issues ever. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. But GREAT JONES need to find a better system for ORGANIZATION AND COMMUNICATION. Great Jones is a new, innovative property management company that brings together state-of-the-art technology with top-tier local service to deliver a superior property management experience to our clients and their residents. I was a tenant of Great Jones for 3 years. If you do not meet this criterion, a guarantor may be required. They've overseen $4B+ in rental real estate for the country's largest REITs, including helping drive Waypoint Homes' "reinvention of renting.". And They did not that in order. We would like to have a better understanding about your experience. Hi Haley Darnell, we appreciate your honest review. Great experience Ive had a wonderful experience with Great Jones as all of the customer reps were very helpful and Mr. Pasquale the leasing officer was amazing . Stay compliant and explore creative solutions to manage costs by keeping your properties running smoothly. 4.6 miles away from B Jonesinvestmet. Everything is remotely operated and maintenance issues are handled accordingly. Reliable workload If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. To vacate the property. I have kids and we are unable to use the bathrooms and the tub due to the switch is coming up thru the tub! I have worst experience with Great Jones, I moved out of my apartment and they deducted 90% of my security deposit for the items which were never given to me at the time I took the apartment, like window blinds and some walls repair, where as I even used my wall hangings without nails , I used peel of stickers which I removed when I left the apartment, I tried to contact but no body responds , please please please do not deal with this thugs they don't have ethics and no professionalism , I rate them minus, they don't deserve even 0 rating. I wanted to share some additional follow up issues Ive experienced with Great Jones. Application was submitted for an home 8/4/22 Emails and phone calls with no response Home sent to different management company app was not Now Im being told app is exp and I need to pay again for something that was poorly handled on they end I was advised for a month that someone will contact me and it never happens I was even told my app was incomplete and when asked what was missing no response My app had shown approved I live In ******* ** and need to relocate and this has been the worst experience. Literally the worst rental company in Greenville dont waste your time. No water for first week here at property. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. They have refused to release the funds they kept in reserve for the properties. July I noticed a warter leak in my walk-in closet coming from behind the wall. We also ensure all reviews are published without moderation. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Name of the organization that made the acquisition, Total amount raised across all funding rounds, Total number of Crunchbase contacts associated with this organization, Total number of employee profiles an organization has on Crunchbase, Total number of investment firms and individual investors, Total number of organizations similar to the given organization, Descriptive keyword for an Organization (e.g. The General Manager will manage properties as directed by the property owners and in accordance with the standards and procedures of JLL. As a property owner, I am very disappointed with the level of service provided by Great Jones. View contacts for Great Jones to access new leads and connect with decision-makers. When the plumber came there was no leak any longer. Hi Suezett, we appreciate your honest review. Some co-op boards may only meet once a month or even once every 2 months. Great Jones tells me since I'm on a month to month I don't get a lease. Heres my Work Order Number 298332-313933. Thank you for reaching out regarding your move out charges.
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