When you bring that much diversity of thought into your organization, you're going to get better ideas., Patrick, the tricky part is it would be much more efficient for me to go, Let me tell you, we're $1.5 billion. I think about that all the time. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail What I found was we were limiting our search capabilities to those that were in that geography., My head of HR lives in DC. I could think of one actual pest control claim in my time in the industry. I spent sixteen years in the beer and soft drink can division. We're all over it. This is a business I can buy. You can't have this super top-down approach. You mentioned Jack Welch earlier. Paul Giannamore: Every time the guy sits down, especially with sellers, that's always one of the first questions. I'll preface it by saying Chuck Tindall still works for us. Youve got to have your A-game every day. If mommy and daddy are happy, they're going to be happy.. A lot of them have managers that do that.. John Myers is a Managing Director, North America of Rentokil Initial PLC. Does each of the individual businesses retain their own culture?, What we heard from Brandon is that they did a good job and allowed his business to retain its own unique culture, but layered on Rentokil North America type, policies procedures. We're leaving a lot of opportunities to be fulfilled on the table., Patrick Baldwin: In your earlier career, you spoke about bringing your A-game every day in speaking to yourself to your Rentokil employees and even to me. I already said yes. I'm working for this amazing company and this incredible boss. Vic and I would argue about whether that's the right thing or whether every truck should have a local telephone number on the side of the trucks so they knew you were from Shamokin, Wilkes-Barre, or Allentown. He said, You got to find 1 of your 70s and jam them into the 10 so we're rigid to that. I'm not sure that he ever thought it should be that rigid. Does it matter to a seller out there? I always like to look at cause and effect in the impact on the bottom line. Once we've agreed on the strategy, let's then implement the strategy., What he won't allow is me to say, Yeah, while the whole time thinking, Yeah, I'm never doing that. By the way, I don't do that either because I don't have time for that debate, only to be chasing people to see if they're doing what we said we would do. He was a bellwether for a lot of what was inside Ehrlich, Presto-X, Western, and the like. Of course, after you've been on the job a little bit, you're always a little bit smarter. Why is that important? Selling shouldn't be considered a negative. John has a diverse business background, with extensive sales, marketing and business strategy experience. Eventually, after seven hours, no one can do that. Its a little bit different and 100% commercial. One of the town hall questions they say to me is, Tell me about the next big deal. Of course, I say, I can't because it's confidential. I always say to them, This is how we think about acquisitions, they have to be for sale. It's okay that you talk to someone that's not for sale but until they're ready to sell, there's no sense in asking for the business., It's like if you're walking on a beach and every time you walk on the beach, you look at the white house that you've always wanted. Is it different? Once again, thats pest control in our customers yards. Patrick Baldwin: Its because now we have The Boardroom Buzz., Paul Giannamore: We wouldnt have The Boardroom Buzz had I owned Rentokil North America., Patrick Baldwin: Youll be Paul G driving the diamond-studded Rolls Royce., Paul Giannamore: Quite frankly, Patrick, we would have never met because I don't think we met until 2010.. Ive been thinking these were the steps to a career path to do X. Thank goodness, I had a good boss who made a couple of phone calls to that customer and said, There's more to this kid than you give him a chance to be. Because of that, you learn that there's a different style of communicating and a different style of decision-making. I'm not one of those who wake up at 2:30 AM and can't sleep. This episode has been CO produced, edited, and mixed by Dylan seals of HDAudioPost.com. Can you send Jim out? para nos informar sobre o problema. Some people are extremely hell-bent on investigating the acquirers. They bought more Ford vehicles than any other entity on the planet. I was smart enough to go down on the shop floor early on and talk to the frontline shift supervisors who had been doing this job for twenty years and did know and say, I'm here not to get in your way. You hire the right people and you train them how to do as well as the why to do it and you give them a constant feedback loop about what's going well and what isn't., When you do that, you win because we're all using the same vehicles, whether they're Colorados, the Tacomas. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Some other acquirers are continuing to learn how to do that but that is an effective capability that Rentokil North America has built now. I was taking that as a baby. John Myers, CEO of Rentokil North America: On Growing a $1.5 Billion Pest Control Business: With Patrick Baldwin, Paul Giannamore. Interestingly, Patrick, I'm old enough to remember Jack Welch. Patrick Baldwin: I didn't mean to bring it up. If you start thinking of that type of math, then you understand that if you want to implement things consistently with 9,000 employees, you can't be winging it. No, not so much. Hiring, training, and development. I don't know a lot about Rentokil outside of Brandon Ho and a couple of interactions around town., Paul Giannamore: John was a great guest. You're not going to get flipped upside down routinely about how we've changed all our strategies. John Myers email address & phone number | Rentokil - RocketReach For our readers, can you talk about maybe 3 or 4 things that you use from a performance indicator perspective as you manage the business whether it's on a monthly, weekly, or quarterly basis? I don't know if John said it in this interview, but we've talked about it quite a bit. Explaining to commercial customers is no longer blank, it's blank. Youre going at my attempt to buy Rentokil North America.. Paul Giannamore: This is the last question I'll have for a little bit and Ill let Patrick get some stuff in. Is my span of control right? Im managing a sales organization over there. How do I know that other than from the customer's perspective of quality and productivity and the like?, I had a great boss who was willing to teach me. John Myers: I'm going to talk for ourselves. I'm sure you're shooting for that number 2 to number 1 spot? John, after the Allgood transaction, I remember in the Southeast, there was a lot of smoke and hot air blown around the Southeast about how Rentokil did the Allgood deal and axed a lot of heads. In 2020, forget COVID and all this, whats a day in the normal life of John Myers like nowadays running such a large business? Patrick, that's the challenge. I'm happy that he spent hours and hours with us. It didn't take Rentokil long to bring PwC on to execute a lot of their buy-side diligence or at least financial accounting diligence.. Going back to my factory, I could walk out on the production floor and I would say, Bob, why is that guard not on that machine? Down there in PR, Paul, you've got Oliver and Ive got Presto-X in my neck of the woods here in Texas, Ehrlich, Western Star tech Anderson and Rentokil umbrella over that. Most of the time, in my experience, they're inadvertent and not intentional. An accountant can add down and across. I do think about wage and hour a fair amount because it's hard to be in compliance on wage and hour in a distributed model sometimes. Responsible for new business sales, and on-going service of existing customers, by 16 General Managers in the Virginia, Maryland and Pennsylvania markets producing over $200 million in annual. He said, Rentokil North America is core to our business. John Myers Net Worth (2023) | wallmine John Myers: Its not left field at all. The benefit of getting diversity is the diversity of thought. That guy is not going to do 30 hours of training on that. It's both, Paul, fearless to go out there and hear the bad news and interested in hearing it so that we do better. They want to know what their job was. They're doing their best. We've got a 10% market share and we're the third largest. I warned you that sales guys like to talk but there are some items in here that you heard that I'm passionate about. You've got low route density. Paul Giannamore: We've never looked at revenue per mile. He is a graduate of the University of Vermont where he earned a Bachelors degree in Business Administration. Go to California and go into a couple of different counties. Afterward, they don't know what's behind them. We'll own it. Of all people, how did Patricks college friend Ryan Bishop get swept into the cleaning business? It's only fair. I kid you not. In addition, it engages in the supply and laundering of workwear, uniforms, cleanroom uniforms, and protective equipment. You talked about the Southerners with the polite no. That's a fact. Lamentamos pelo inconveniente. I always tell people that the fact that they're not a culture fit is not a criticism of you or them. We got that right. Average Rentokil Salary | PayScale Paul Giannamore: Are you saying that hes doing a shabby job, Patrick? The other thing is you have to be good at your current job, which is not going to move garbage around. They tell you everything, all the warts and all the things that make them happy. What qualitative and quantitative data do you like to have in your hands to understand how you're running your business? You spoke English already. I promise the two of you that I'm going to take a picture of it when I leave here. You've got HomeTeam, Crane, and Northwest. To a large degree, Rollins has a portfolio of independent brands. There can be a variety of things that go wrong. That was when I learned that lesson. Let me give you an example. I do know that I'd have to think differently. Thank you., Patrick Baldwin: John, it was great to visit with you. The anomaly in pest control has been Terminix or ServiceMaster. in marketing, University of Vermont; MBA, Mercer University, Atlanta campus. I'm not letting it go but I can check that box and say, I don't have to look at that for 2 weeks, 1 week, 1 month, or whatever, rather than spin and spin until, you can't sleep at night, and you're not fun to be around and all those types of things., Patrick Baldwin: John, with the resources you have at your fingertips and the size of the company you have, I'm asking you from a town hall transparent answer perspective here, if you will. That was me and not you, John. Rentokil retained those names based on regions or localities? John describes the nuanced difference between success and excellence as his company has grown. I look at it and go, What problem am I trying to solve? North America . Wenn When you create that environment even when you didn't bring your A-game, you're smart enough to hear a better answer and you react accordingly.. Around the edges, it's helpful but that's not something that you would use to choose Rentokil versus any other acquirer necessarily. If you continue to see this Let's shut this piece of equipment down and change out the tool or whatever that thing is., What $1 million, $2 million, $5 million companies have to do out there is they have to provide these training mechanisms to allow people to do the right thing when no one's around. Average Rentokil Initial hourly pay ranges from approximately $10.95 per hour for Warehouse Worker to $31.31 per hour for Senior Accountant. He was generous with his time. We're like, That was amazing. In the back of our minds, we're going, Next time, I'm not doing it like that. We did an all-nighter. Patrick didn't fail to ask John about brand equity. It sounds like a little thing and we require all of our acquired companies to back into space. Hes made his way up the ranks in the pest industry but David Johnson finds himself falling into plumbing of all places. He's got over twenty years of route-based service business. I came in when Vics three years were up. If I had a magic wand, $30 million, or something, and I could spend it and go, Let's get all these brands supported under a master brand that would help me to grow the business faster, I would do it in a minute., In today's digital world, it's hard to support multiple brands through Google and the like. They're a little bit behind because when they were at, XYZ location, it took longer. We have bought more companies that have solved problems that we've been in search of a solution for. What problem are we trying to solve here? We've morphed into opinions, beliefs, and stuff. The symbolism of we want you to act in safe ways, then pervades throughout the whole organization that they care about me. I know you got something for John. Bruce has been around longer than that. This may even have been before your time. He's in London and I'm not. He used to work for Vic at Ehrlich. The first thing is I love working for Andy Ransom. Paul Giannamore: You leave Cintas. Its a great idea, they said. We also had our Ambius business in Atlanta. I took the next job that was offered to me. Paul Giannamore: Thank you, Patrick. When I deal with our clients that go from 10 employees to 100, the increase in complexity in an organization between 10 employees and 100 is 60-fold, 50-fold. John describes the nuanced difference between success and excellence as his company has grown. Brandon has a small business up there in Vermont. The customer attention doesn't get our intention. All these kinds of tactical things that fit into a bundle of things that you have to deal with as a manager. For more than twelve years, John Myers, Rentokil North America CEO, has scaled a regional pest control business into a national empire. It does take a few good listening skills as you might imagine. naar As I had high hopes for Nick, I have high hopes for Brett and I wish him the best of luck there with that organization. He reset the expectations and said, You can do more outside of our company than you can do inside of our company. It was a great piece of recommendation for me. I'm trying to think personally of one bad client experience I had. message, please email They were competing with Crown Cork & Seal. The final one is I don't want to fail. He's always full of interesting stories. Heaven help you if you ran over a little kid. Paul Giannamore: Are you talking about longevity or coming from Cintas?, Patrick Baldwin: Both. He put the card on the ground and stepped on it so his footprint was there. He's pragmatic enough to know that what he didn't want to do is blow up the business. You deal with this stuff too as all acquirers do.. As a result, I'm always worried about whether we're doing it the legal way with 9,000 employees. To me, pest control is a local business. The last time you and I saw each other was pre-COVID. I'll take a picture of it. I didn't mean it to come off in any way.. More revenue per hour helps you to be able to support some of the other spendings you want to make on marketing and the like. Is that the way of the future? It had to do with some fish. Does it make sense for Rentokil to rebrand Western in California whose business has been around since 1913 to Ehrlich? John Myers: This is in no particular order. If we start at the beginning, this would be the longest buzz on record. As a result, you make decisions. We're all using Termidor or whatever. Now you're surrounded by all sorts of subject matter. You take a job for Rentokil North American. Paul Giannamore: In the United States, you can have one specialist choosing five different wage and hour jurisdictions in one day. I'm getting an offer letter. We have this thing called positive discontent. I don't think I've done as good a job as I need to so I'm going to do this five-point plan.. John Myers 57% approve of John Myers's performance Company size more than 10,000 Industry Personal Consumer Services Link Rentokil North America website Rentokil North America is comprised of over 10,000 expertly trained colleagues operating 40+ brands across the United States and Canada. At Cintas, if we bought a company on a Friday by Monday, it was rebranded. I come out of private equity. It's spinning in my head. One of the things that we say and one of our values is we value long-lasting relationships with our colleagues and customers. A lot of companies are talking about diversity in their leadership team. . How the hell do you run a business with 9,000 employees? Theres some stuff that keeps the wheels going. He's an outside adviser., John Myers: Those that own companies and sell them do care about what happens to their company. For so long, they were doing $25 million in revenue year in and year out in North America so they buy Ehrlich, Western, and the list goes on. John Myers: One of the things is that we are dedicated to doing it the right way, the legal way. Paul Giannamore: First off, sellers have a different degree of consideration when they're selling their business. As you get bigger and bigger, you get some knucklehead moves so then you've got to, first of all, tighten how you hire, train, and develop those people. Do you remember my Atlanta story? Some of them are, The dog bit me on the ankle. I got stung by a bee in my ear. I got into a car accident. I fell off a ladder. I twist my ankle in the backyard., I think about safety a lot. But John Myers, CEO of Rentokil Steritech, has never been ordinary. Some other day.. Its an important aspect of it. Patrick is still trying to learn it., John Myers: Youre clearly resilient, Patrick., Paul Giannamore: He takes a lot of beatings on The Buzz, that's for sure., John Myers: You were talking about Cintas. For example, you've got a bad environmental issue where you sold a software program that you don't have title to. Which one would you like?, Paul Giannamore: I know which one you took. There are a lot of people at your organization that I care deeply for on a personal level. The in-car telematics for safety, for example, we've wanted those. There was a road fatality with one of the technicians. I came back from the UK as an ex-pat. I was writing the brochure. One of my previous colleagues, a guy named Scott Cook, who was head of HR and a real helper to make me better as a manager said, We got to work on your ability to compartmentalize things and put them into boxes. Pest Control is local. He was big on safety but the thing that stood out to me was 150 million miles a year. Rentokil Initial Plc executives and other stock owners filed with the SEC include: Track performance, allocation, dividends, and risks, Annotate, download XLSX & look up similar tables, Filter, compare, and track coins & tokens, Stocks and cryptocurrency portfolio tracker. You were hearing some things for the first time., Patrick Baldwin: I learned a lot and I had a great time. We brought something to a close. As the company gets bigger, it's got to be the method you use to achieve results. Rentokil North America announced today it is again expanding its footprint with two strategic acquisitions. I've talked to you and Bobby about this for years. Listen to John discuss time spent on the front lines with specialists and customers. Go to work for a good boss and a good company. Myers sold 225,000 . They're not trying to hurt me. Rentokil Initial plc was founded in 1903 and is headquartered in Camberley, the United Kingdom. Rentokil North America Salaries - Glassdoor Not only is it core to the business in pest but it's also the fastest growing and largest market segment. They know the shortcuts to the home. John Myers in Wyomissing PA - President for Rentokil North America, Inc. The buying motives and the value proposition you're trying to create are the same even though there might be some nuances to culture. Prior to that, he was President and Chief Executive at BioQuest LLC. an. We would have these debates about these things that I was doing., Part of the reason to change was it's time to change. Let's have these discussions about it now as opposed to when the deal is done and everyone's pissed off., John, your team has done a fantastic job over the years. It infuriates me because we already owned the customer. In the brief conversation that I had coffee with him, we discussed his KPI dashboard, things that he looked at as the CEO of Rentokil.. The second thing is we're in growth mode. You're going to the best spot and ride with the best specialist. Do you ever play more of the undercover boss and show up? They were bright. Finally, the one that we all know but we sometimes forget is 1% improvement in customer retention is 1% organic growth. The job was posting and he was good at what he did and the like. Big things that allow businesses to scale rapidly are having the appropriate organizational design and having the appropriate incentive structures. Talk about Rick Bilderback, maybe ten people at the firm know that guy. It was a combination of good strategy with average to below-average execution., When we bought Allgood, there was an overlap of leadership teams. It does take humility. There's a lot of them. What's your thought? Paul Giannamore: We were a week away from a deal a couple of years ago with a $40 million transaction with Rentokil. Education: B.S. envie um e-mail para My gut tells me Rentokil is somewhat of a hybrid. There are hundreds of deals that they have done to build that business. If you buy a whole company, 40 technicians and 10 managers and they're not a culture fit, you can't fire them. Rentokil Initial plc 0207 592 2700 Kate Holgate / Tom Williams Brunswick Group 020 7404 5959 Notes for Editors 1. That's an entirely separate episode on customer retention measurements. Had you known that before that?, John Myers: It was the latter. I don't know if there are certain KPIs that bring red flags and haunt you at night. Theres a tremendous amount of learnings associated with that as you might imagine. Si continas recibiendo este mensaje, infrmanos del problema When you're sitting down with a seller, the sellers are worried about his people and the people are worried about losing their jobs but you're in the service business and it's done by people. los inconvenientes que esto te pueda causar. Previously John held various senior management roles at Cintas Corporation. Rentokil North America Expands Operations in Canada and Washington, D.C. In this COVID world, I'm thinking about PPE a lot. Why aren't we selling a little more of that? I want to win so I do my homework. I get to have fun with these guys. When I graduated, I had one job offer so I said yes to that one.. John Myers: Every once in a while, we'll be in a long discussion about something. We started to build out the structure., We never move quickly on that because there's the stuff you don't know, operating systems, branding, strategy, and all that stuff. I dont know whether it's personality or the famous nurture-nature thing. I'm always in a space where I'm worried about failure. A branch manager can manage up to four ops managers. We had a tremendous amount of debates about strategy and tactics. If you look at your specialist/technician retention rates and you decide that they're not high, you could say it's because we're not paying enough. It was great. Fast and chaotically means not profitably. My guys are smart. Did you know why Im glad they said no? You say, I noticed you're not using the handheld. That doesn't work. They'll tell you that. Rentokil Initial plc (RTO.L) Company Profile & Facts - Yahoo Finance Youve got so many people on the road. Part of that starts with you having to have a family structure that says, Let's do that. My wife and I moved nine times in twenty years or something like that, a bunch of places in the US plus almost a five-year stint in England. Are they wearing the right masks? Like a lot of people, I used to get my fair share of calls. Vic Hammel knew more about this business than anywhere close that I knew but he also has strong opinions.
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