We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Dear Wolverhampton City Council, Please could you provide a list by (name / address / contact details /) . PQ[PKE))h4 QEIK@QZJ )h@ E-% - RPQE -PEPEPEPEPEPHih( (( ( ( ( ( ( ( ( ( ( ((JZ@QE QE H9@ %/4sI@ E- QE% QK@ EP0(QE(QE QE %-S ) QE RQFhi)i( (E4hz ?hh 94P JZ(4 i(9(E -'4G4:9CG4 RJ) JB1E RP~( IE(ABQE "Since 2015 I know that there have been more complaints over sexual harassment, accidents in taxis and illegal pick-ups, all different things have been going on. [1][Wolverhampton City Council request email] Drivers must undergo medical certification to Driver and Vehicle Licensing Agency (DVLA) Group 2 Standards. Wolverhampton Council has cornered the market, but you have to question whether it is right that a driver can get a licence there but ply their trade hundreds of miles away, he said. Council's taxi licensing change aims to save money. (h-! (%P P0PH(h@
vZ( (( "But there are some who will use their position of power and authority to take advantage of vulnerable people, particularly as taxi journeys are often one-on-one situations. The city council added it had been at the forefront of calls for a national database of drivers. The city has taken on new staff in a bid to cope with demand, documents say. `!DR With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Wolverhampton City Council. The applicant is also checked against the National Anti-Fraud Networks (NAFN) National Register of Refusals, Revocations and Suspensions (NR3S). Taxi drivers licensed by a council which is accused of threatening public safety are suspected of serious sexual offences. 5 0 obj
)i( ( 4G Navdeep Nijjar ( Your donations keep this site and others like it running. Taxi drivers protesting in Wolverhampton last year over the city council's controversial licensing system. Learn more about Resolver Pro and how to claim your business. On April 29, 2020, council officers received a complaint that Ayub, aged 25, had picked up a passenger who had not pre-booked, which is a requirement of both her private hire licence and car insurance policy. 9h *99CKE %@
Z ( AQ@E4 Q9j QF J QJ QT ( ZCKE EP RRQE QI@ERQE Q@RSQE!R (RR}iMHJ^hhsG4sG4 sAz(`QK@ ER ( ) QE QE QE QE QE QE QE QE( [JQIJ> h J(QK) )?% -J (KI@Q@- QKI@Q@Q@Q@%- QE EPQKI@Q@Q@Q@Q@Q@Q@Q@Q@Q@Q@Q@ E-% (()9G4QH99hh hhhJZ J)h( (QE(QE ( Thank you for your request for information received on6 November "What is really important is that we make sure we bring the taxi drivers in on this. At the end of the training programme, there is a written assessment. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Read about our approach to external linking. Resolver is a totally free service that you can use to complain effectively. . Most populous nation: Should India rejoice or panic? This request has been closed to new correspondence. This policy relates to surveillance cameras, also. View as HTML.
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" Visible links View as HTML. Taxi drivers licensed by a council which is accused of threatening public safety are suspected of serious sexual offences. ( Has the incident been reported to the police. Printed from https://www.whatdotheyknow.com/request/taxi_complaints_5 on May 02, 2023 00:03. The vehicle is then checked in person by our trained vehicle inspectors. . The service also undergoes audit each year. which may be legally privileged and/or subject to the provisions of The request was refused by Wolverhampton City Council. "We would like to see a return of standards so that public safety is not put at risk.". Run by Volunteers and powered by Alaveteli. 7 0 obj
Any views expressed in this email are those of the individual sender, $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? mySociety ( However, the authoritys dominance of the market has not gone down well with other councils, some of which have seen their own private hire applications plummet. 1. mailto:[Wolverhampton City Council request email], 92K ( You are now required to show photoID when voting at a polling station at the elections on May 4th. But only a small fraction of the new licence holders are operating in the city, with some drivers working hundreds of miles away in Scotland. You may change your settings at any time or accept the default settings. of how you may appeal (if appropriate). "I was sitting in the back of the taxi and he put his hand on my knee". ( the author immediately by replying to this email. It's quick, easy and (best of all) it's free. The authoritys total income from private hire and Hackney Carriage licensing was 157,482. (IKFh I@Q@ E- QE QE QE QE QE QE QE QE QE QE QE RR ( ( ) sG4sH999999( ()i)h( (QE The vehicle proprietor must be registered with the Information Commissioner's Responsible for local and national political stories, opinion, comment and analysis. 'Downloads' section of the Council's Taxi Licences webpage). ( Run by Volunteers and powered by Alaveteli. endobj
Wolverhampton City Council, Download a zip file of all correspondence, Children and adults removed by social services due to poor housing conditions, Correspondence between UBER BRITANNIA LIMITED and Wolverhampton City Council. Public safety is paramount and we are constantly working to improve our processes to protect people. Contact us if you think it should be reopened. ( Subscribe to our newsletter to get the day's top stories sent directly to you. ( Use Resolver to make a complaint. Resolver is free. )})(
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J(i)i( ( Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Yours faithfully Established in 2008. We willcarry outan assessment stream
Instead, theyre full of the info you need to get things sorted. View our cookie policy here. ( These guidelines have been consulted on with the industry, police, courts and all other councils. In the last five years the city council has received applications from 325 miles away in Perth a six-hour drive from the city, and 254 miles away in Truro, Cornwall, which takes almost five hours to get to by car. On Tuesday, the Department for Transport announced new proposals for taxi and private hire drivers to have to pass enhanced criminal record checks before being granted a licence. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. She then more than doubled the price for the uninsured journey. The Council uploaded all its historic computer data to this register and all refusals by the Council are added to this register. Our reference: 1386425, Response all information to be supplied.pdf, 96K 2023 BBC. Six of the drivers in the CSE reports had their licences taken from them but the seventh complaint was not upheld. disseminate the information contained within this e-mail. Contact details. and a limited company (03277032). We will also advise you if we cannot provide you with the information Before becoming a driver,. i90#?WHB
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6YgY]BPU8q-HG-b%+aK`y=DUFB%2)x$T'oSz+! This email has been scanned for all viruses and all reasonable precautions Magistrates dismissed Sahrish Rahat Ayubs appeal against Wolverhampton Councils decision to revoke her private hire driver licence. Over the same period Wolverhampton Council had 1,018 applications from private hire drivers based in Walsall. A site to help anyone submit a Freedom of Information request. Councillor Philip Page, chairman of the councils regulatory committee, said: We take public safety very seriously at Wolverhampton. Best and worst companies at resolving issues. This email has been scanned for all viruses and all reasonable precautions The licensing authority has been made aware of complaints against drivers via police, other councils and by passengers themselves. If the applicant is renewing their licence or has held the same licence within the last 12 months, they must provide an HMRC Tax Check code to show that they registered to pay tax. Number of Private hire taxi operators who have breached their operators licence conditions including name of operator and details of breaches from 2017 -2019, Information request When we receive a complaint, if the problem is something we can put right straight away, we will. Wolverhampton Council has always defended its position, stating that it oversees enforcement operations all over the country, and that any profits it makes from licensing are ploughed back into the scheme. ^hibQE( ZJ(EPEPER ( ( ( ( ( ( (QE( E6)
E:hwAKKAIKI@Q@IE QE R(4 J )hi( (i( Read about our approach to external linking. City of Wolverhampton Council licensed Hackney Carriages and Private Hire Vehicles are referred to collectively as 'taxis' in this policy. Magistrates dismissed Sahrish Rahat Ayub's appeal against Wolverhampton Council's decision to revoke her private hire driver licence. The guidelines have been benchmarked against the Institute of Licensings Guidance and the Governments Statutory Standards and in both documents cases, the Councils rehabilitation periods are longer. ( ( Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Please note, if you are not willing to provide a witness statement we may be unable to process your complaint fully. endobj
If you hold a current Driver or Vehicle Licence with City of Wolverhampton Council, you will need to register with the "My Licence Portal" to inform of arrests, cautions, charges, convictions and Fixed Penalties as part of your conditions of licence. We also undertake Compliance Operations throughout the year, including Friday and Saturday nights to ensure safety for visitors to the night-time economy. ^PER`QE Prof Rod Thomson, Shropshire Council's director of public health, said the authority was "concerned that public safety is being threatened and environmental aspirations diluted in cases where drivers and vehicle proprietors 'shop around' to be licensed by local authorities that demand lower standards and then exclusively or predominantly work in an area or areas where standards are higher and licences more difficult to obtain". Any views expressed in this email are those of the individual sender, This includes when drivers are operating outside of Wolverhampton, where drivers are expected to co-operate with reasonable requests from compliance staff authorised in other areas. ( Wolverhampton Subscribe to our newsletter to get the day's top stories sent directly to you. (QA!EPEPEPES ) QE QE privacy legislation. Many established taxi drivers say the Deregulation Act 2015 is threatening their livelihoods and claim a change in the application process is "risking customer safety". A new report to Walsalls director of public health has outlined concerns over dwindling application numbers. Across the weekend (Friday 18 December and Saturday 19 December), 27 taxi drivers were issued with enforcement action, including defect notices or suspension of licenses. ( 2 0 obj
(ZNh ( (((((((((( (EPEPI-Nh9G4sG4 sG4sG4 S{4 City of Wolverhampton Council said it prioritised local taxi driver applications. ( The application fee for a New Private Hire Driver licence is 64.00 for a 1 year licence or 120.00 for a 3 year licence and must be paid electronically as part of this application process. has misdirected this e-mail; you must not use, disclose, copy, print or (Q@(((ER ( (( );R QG4s@4Q4 3G4PRSi PE%EPG4Q He added there should be a cap on the number of drivers that can be licensed by one authority as it would lead to a "safer and more robust system". u&?JC all of the information you have requested. ( The BBC has been unable to determine whether the drivers accused of offences have faced criminal proceedings. Drivers must have held a UK driving licence for at least one year and this licence is checked as part of the application process. endobj
Yours faithfully, JZ(99(J ( ( ( ( ( ( ( ( ( ( ((EPEPER(96 (JaIKE9R@J_sMjJ ZJU%0 u6`QK@E%E%/z( (Q@RPKE QIKHOQL(QKI@J^h This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Where a matching record is found, information is requested from the licensing authority and a licence will not be granted until this information is considered. JFIF ` ` C The council report also stated its licensing team prioritised drivers in its own area and had taken on 20 extra staff in the last year to deal with the volume of applications, with plans to appoint more. n)=_} bRqHCD@[WP,=|B2Ho|Sc$+! We couldnt load the mail server logs for this message. The court heard that Ayub frequently carried the passenger without their journeys being pre-booked through a licensed private hire vehicle operator which is illegal and contrary to Section 45 of the Town Police Clauses Act 1847. The BBC is not responsible for the content of external sites. ( This week, the government said it was tightening taxi safety guidelines and considering stopping drivers from operating hundreds of miles away from where they were licensed. SocietyWorks Ltd Wolverhampton Council, J)h )(h (%-PHii(cRHR})sG4sE J`(4QH((EPEPEPEPEPEPEPEPEP2Q[)R stream
Papers found the situation had emerged since the government in 2015 ruled drivers could register anywhere in the country, not just their local area. ( I understand they may feel like they're being unfairly targeted but you know this is about protecting children and protecting drivers' business reputation.". xUMo0#HMH,mQ-Uki66>X{o<3n|uYK6+m It is a criminal offence for people on barred lists to apply to work in a regulated activity and offenders are reported to the police. (Q@QH( 2023 Resolver Consumer Online Limited. Would you be willing to provide a witness statement? Established taxi drivers in Wolverhampton have previously protested over what they said was a fall in standards since the Deregulation Act was introduced. Whilst people apply to Wolverhampton from all over the country, we conduct compliance operations all over the country. please follow the link to Wolverhampton City Council Taxi Licensing. Please provide number of complaints received by council in relation to uber taxis from 2015-2019, Information request Please check with your phone provider if you are unsure about how much a call will cost. Freedom of Information Act 2000 is a registered charity in England and Wales (1076346) 9 0 obj
In one instance, a council officer drove more than 100 miles to a suspect driver's home and "took his licence away from him on his doorstep". Finally, the driver must attend our offices in person, where they undergo facial verification against their driving licence and proof of right to work in the UK. In Birmingham, where there have been four serious sexual allegations against drivers licensed in Wolverhampton, the council said it was concerned the Deregulation Act had "resulted in a situation where there are many vehicles and drivers in the city over whom the council has no enforcement powers". Then like us on Facebook and follow us on Twitter. It will see eligible drivers receive a one-off payment of. Current guidelines allow councils to set their own driver standards, including whether to make the checks. Please provide your details so we can keep you informed on the outcome of the complaint you wish to raise. The purpose of the witness statement is to provide written evidence to support a complaint that will, if necessary, be used as evidence in court. City of Wolverhampton Council Private Hire & Hackney Carriage Complaint Procedure Please provide your details so we can keep you informed on the outcome of the complaint you wish to raise.. DBS checks are also carried out on vehicle licence applicants, as well as a check that the vehicle is insured for public and/or private hire. NOTE: Please do not edit the subject line when replying to this email. Governance ( Wolverhampton registers about a third of England's taxi drivers, according to a report. Concerns have also been raised over passenger safety. DearL Thompson A site to help anyone submit a Freedom of Information request. It licences drivers from around the UK including Scotland, Manchester and Nottingham. Subscribe to one or all notification sources from this one place. } !1AQa"q2#BR$3br We use the DBS Update Service to check drivers DBS certificates every day of the week. Follow BBC West Midlands on Facebook, Twitter and Instagram. City of Wolverhampton Council takes taxi licensing seriously. Slower processing times and higher fees elsewhere had encouraged many drivers to choose Wolverhampton. You can be certain that youre talking to the right person at the right time. <>
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Wolverhampton City Council, Download a zip file of all correspondence, Enforcement of standards in private rented sector, Noise complaints for Premier League stadiums, People banned from council-owned buildings. services through our wholly owned subsidiary (( ) ( ( L9@sG4s@4sG4s@4sG4s@sKG4( ((((aEP0(QE( ( (`QE NihsG4sG499 99 99 J)y JZ)( (QE If their licence is revoked, this decision is recorded on NR3S, in case the driver tries to apply for a licence at another authority. except where the sender specifically states these to be the views ( Reports of child sexual exploitation are among allegations made against drivers licensed in Wolverhampton, but who also operate across England. In that year a change in the law allowed private hire drivers to operate in a different area from where they obtained a licence. Wolverhampton has registered about a third of England's taxi drivers and is inundated with applications, according to a report. disseminate the information contained within this e-mail. Wolverhampton 2023 BBC. Deputy chief reporter at the Express & Star. Our reference: 926105, --------------------------------------------------------------------------. mySociety The driver can only undertake work in a vehicle licensed by City of Wolverhampton Council. But it added: "We are currently developing a referral mechanism that would inform, in writing, all the relevant safeguarding, policing and licensing authorities in an area when we take action in relation to a driver licensed by us, but operating in their area.". (05798215). <>
(%-% ii(BsKIh9O/4 GS jJV ( ^j@J(QH((((((( Wolverhampton Council handed out a record 15,000 private hire licences last year raking in nearly 3.7 million in fees. )((((QE( ( ( ( ( ( ))h9G4:9 4wE/4 sIJ ( Just raise a case and leave feedback after. In the last year, we have covered: These operations are conducted in partnership with officers from the respective licensing authority, as well as the local police force and representatives from the Driver and Vehicle Standards Agency (DVSA). This email contains proprietary confidential information some or all of Private hire drivers have been accused of sex crimes over 150 miles away from where they are licensed, Taxi drivers have held protests around the country over cross-border hiring, Taxi drivers in Wolverhampton say they have been protesting about the issue for years. ofWolverhampton Council . Fears have been raised drivers are "shopping around" to find the easiest way to obtain a licence. Customer Engagement Officer City of Wolverhampton Council has increased the number of licences it issues eightfold since the Deregulation Act 2015 was introduced, meaning drivers no longer needed to live or work in the area of the local authority that granted them a licence. If not, we will refer your complaint to the manager responsible for the service you're unhappy with. TheFreedom of Information Act 2000may restrict the release of some or Consumer guides, newsletters, surveys and more! The Councils Guidelines are regularly reviewed and as of November 2022 are currently under review pending the anticipated publication of Government Best Practice Guidance. and a limited company (03277032). To pay your Parking and Bus Lane Penalty Charge Notices online you will need: your Parking and Bus Lane Penalty Charge Notices reference number your debit or credit card details Account details. Less teenagers have meningitis protection since before pandemic, Coronation uproar as Birmingham residents react to allegiance pledge with everyone saying same thing, A new independent pizza restaurant is coming to Harborne & its giving away free pizzas, More than 20,000 Russians dead in Bakhmut, US says, Rita Ora and Karlie Kloss arrive at the Met Gala, France May Day protests leave dozens of police injured. Once a driver is granted, we continue to monitor them. Please notify 2019aboutTaxi complaints Video, The secret mine that hid the Nazis' stolen treasure, the government said it was tightening taxi safety guidelines, increased the number of licences it issues, sign up for local news updates direct to your phone, Shooting suspect was deported four times - US media, King Charles to wear golden robes for Coronation, More than 100 police hurt in French May Day protests, MasterChef Australia host Jock Zonfrillo dies, Disney faces countersuit in feud with Florida, US rock band Aerosmith announce farewell tour, NFL player's daughter, aged two, drowns in pool, Street piano confiscated as public 'break rules', Yellen warns US could run out of cash in a month. Navdeep Nijjar ( hh hh hhQ@%- QK@ EPEPPQE QEQE QE QE0 Explore in 3D: The dazzling crown that makes a king. The Council has never refused a request from a licensing authority for a compliance operation in their area. ( Wolverhampton council said it stripped licences from suspects immediately. Complaints about taxi drivers. uKIJ( (C
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%( _(4 PR@%PK ( We need to support the private hire trade in the city and not turn ourselves into a taxi version of Gretna Green. Summary of CCTV Requirements 1. ( "They will know for example, that the children live together in residential care homes and become friendly with them, and quite easily take advantage of a particular vulnerability by being approachable by offering a sense of fulfilment to that child by offering things that are perceived to be quite adult or responsible such as alcohol, drugs and gifts, and begin grooming them that way before abusing them.". %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz Meanwhile Walsall Council received just 48 new applications for licences last year, when it had a total of 1,129 private hire drivers registered. . ( Taxi and Private Hire licensing within South Staffordshire is administrated on behalf of the Council by the City of Wolverhampton Council's Licensing team from April 2022. DearL Thompson In May 2017, the chair of Wolverhampton's licensing committee, Alan Bolshaw, wrote to Sajid Javid, who was then Communities and Local Government Secretary, urging him to create a national database of drivers so that adequate background checks could be carried out, even suggesting the council fund it.
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